Privacy Policy

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Last Updated: September 2026

Factory Worx Co respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Factory Worx Co may collect, use, store and disclose personal information when you visit our website, contact us or otherwise interact with our business.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Factory Worx Co website and through direct interactions with Factory Worx Co.

Factory Worx Co aims to handle personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles where those obligations apply.

2. Information We May Collect

Depending on how you interact with Factory Worx Co, we may collect information such as:

• Your name

• Business name

• Phone number

• Email address

• Project or enquiry details

• Information about your construction project

• Information you provide when requesting a quotation

• Information included in correspondence with us

• Any other information you voluntarily provide

We do not ask visitors to provide personal information simply to browse the website.

3. How We Collect Information

Personal information may be collected when you:

• Contact Factory Worx Co by phone

• Contact Factory Worx Co by email

• Request information about our services

• Discuss or request a quotation

• Provide project information

• Communicate with us about an existing or potential project

• Interact with our business through social media

We may also receive limited technical information automatically when you visit our website, depending on the website platform, hosting services and analytics or security technologies in use.

4. How We Use Personal Information

Personal information may be used to:

• Respond to enquiries

• Discuss project requirements

• Prepare or provide quotations

• Arrange and schedule services

• Communicate with customers and potential customers

• Provide requested services

• Manage business relationships

• Maintain business records

• Improve our services and website

• Meet legal or regulatory obligations

Factory Worx Co will only use personal information for purposes reasonably connected with the information provided, or for other purposes permitted or required by law.

5. Disclosure of Personal Information

Factory Worx Co may disclose personal information where reasonably necessary to operate the business or provide requested services.

This may include disclosure to:

• Contractors or service providers assisting with business operations

• Technology or website service providers

• Professional advisers where required

• Government agencies or authorities where required or authorised by law

• Other parties where you have provided consent or disclosure is otherwise permitted by law

Factory Worx Co does not sell personal information to third parties.

6. Third-Party Services and Websites

The Factory Worx Co website may link to third-party services, including Instagram.

When you follow a link to a third-party website or social media platform, your interaction with that service is governed by that organisation's own privacy policy and terms.

Factory Worx Co does not control the privacy practices of third-party platforms.

7. Website and Technical Information

Like many websites, the Factory Worx Co website may collect limited technical information through the website platform or related services.

This information may include details such as:

• Device type

• Browser type

• General website usage information

• Pages visited

• Technical information required for website security and operation

Where third-party analytics, cookies or similar technologies are used, their operation may be subject to the privacy policies of the relevant providers.

8. Cookies

The Factory Worx Co website may use cookies or similar technologies where provided by the website platform or third-party services.

Cookies may be used for purposes such as website functionality, security, performance or understanding general website usage.

You can manage certain cookie settings through your browser. Disabling cookies may affect some website functionality.

9. Security

Factory Worx Co takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Information

Factory Worx Co retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or as required or permitted by law.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

11. Access and Correction

You may contact Factory Worx Co if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or incomplete.

Requests can be made using the contact details below.

We may need to verify your identity before providing access to personal information.

12. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how Factory Worx Co handles personal information, please contact us first.

We will consider your concern and respond within a reasonable period.

Factory Worx Co
8 Mervyn Drive, Mernda VIC
Phone: 0403 722 771
Email: factoryworxco@gmail.com

If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. Overseas Disclosure

Factory Worx Co may use third-party website, email, hosting, cloud storage, analytics or other technology providers to operate its business.

Some third-party providers may store or process information outside Australia.

Where applicable privacy laws require information about overseas disclosures to be provided, Factory Worx Co will address those requirements based on the services and providers it actually uses.

14. Children's Privacy

The Factory Worx Co website is intended primarily for businesses, construction professionals and other customers seeking commercial or industrial services.

We do not knowingly seek to collect personal information from children.

15. Changes to This Privacy Policy

Factory Worx Co may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or legal requirements.

The updated policy will be published on this website with a revised “Last Updated” date.

16. Contact Us

For privacy questions, requests or complaints, contact:

Factory Worx Co
8 Mervyn Drive, Mernda VIC
Phone: 0403 722 771
Email: factoryworxco@gmail.com

Instagram: @factoryworx.co

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